Privacy Policy – Clarus Caelum Consulting

Last updated: 20 January 2026

1. About this Privacy Policy

Clarus Caelum Consulting (“we”, “us”, “our”) is committed to handling personal information in an open and transparent way. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access and correct your personal information or make a privacy complaint.

This Privacy Policy applies to personal information we collect in connection with:

  • our website and online channels;

  • our marketing and business development activities;

  • our service delivery and client engagements; and

  • our events, workshops, and communications.

2. Who we are and how to contact us

Entity: Clarus Caelum Consulting
ABN: 99 665 886 797
Privacy contact: contact@claruscaelum.com.au

3. What is “personal information”?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

4. What personal information do we collect?

The types of personal information we may collect depend on how you interact with us. This may include:

A. Identity and contact information

  • name

  • email address

  • phone number

  • job title/role

  • employer/organisation details

  • location (e.g., city/state)

B. Relationship and communications information

  • your enquiries and requests

  • correspondence with us (emails, messages, call notes)

  • meeting details and preferences

  • feedback and survey responses (if any)

C. Service-related and engagement information

  • information you provide to enable us to scope, deliver, and support services

  • project, program, operational, or business context information relevant to an engagement

  • records of deliverables, proposals, and engagement administration

D. Website, marketing, and technical information (where applicable)

  • IP address, device type, browser information

  • pages visited, links clicked, and referral sources

  • cookies and similar technologies data (see section 10)

E. Sensitive information
We generally do not seek to collect “sensitive information” (e.g., health information, biometric information, political opinions, religious beliefs) unless it is reasonably necessary for our functions or activities and we have a lawful basis to do so (which may include your consent).

5. How we collect personal information

We may collect personal information:

  • directly from you, such as when you contact us, submit a form, book a meeting, register for an event, or engage us for services;

  • from your organisation or others involved in an engagement (e.g., authorised representatives, stakeholders, delivery partners), where appropriate; and

  • automatically, through your use of our website and online services (e.g., cookies, analytics, and server logs).

6. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes connected with our business activities, including to:

  1. Provide and administer our services

    • respond to enquiries and requests

    • scope, deliver, and support consulting services

    • manage client onboarding, engagement governance, reporting, and account administration

  2. Business operations

    • maintain internal records and documentation

    • manage quality, training, and service improvement

    • manage risk, safety, and security (where relevant)

  3. Business development and communications

    • maintain professional relationships

    • send relevant updates, insights, invitations, or information about our services

    • conduct surveys or request feedback

  4. Marketing and analytics (where applicable)

    • understand how people interact with our website and communications

    • measure and improve marketing performance and user experience

  5. Legal and compliance

    • comply with applicable laws and regulations

    • manage disputes, investigations, or insurance matters

    • protect our rights and interests and those of others

If you do not provide personal information we request, we may not be able to respond to your enquiry or provide services effectively.

7. Direct marketing

Where permitted, we may use your personal information to send marketing communications. You can opt out at any time by:

  • using the unsubscribe mechanism in the communication (if provided); or

  • contacting us using the details in section 2.

8. Who we disclose personal information to

We may disclose personal information to:

  • our employees and contractors who need it to perform their duties;

  • third-party service providers that support our operations (e.g., IT, cloud hosting, analytics, communications tools, document management, CRM systems, payment processors);

  • professional advisers such as lawyers, accountants, auditors, and insurers; and

  • government agencies, regulators, courts, or law enforcement where required or authorised by law.

We do not sell personal information.

9. Overseas disclosure

Some third-party service providers we use may store or process personal information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with this Privacy Policy and applicable privacy obligations.

10. Cookies, analytics, and online tracking (website)

Our website may use cookies and similar technologies to operate effectively, improve user experience, and understand usage patterns (for example, via analytics tools). Cookies may allow us (or our providers) to collect technical and usage information, such as pages visited, time on site, and referral sources.

You can usually manage cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, secure systems, and organisational policies. However, no method of transmission or storage is completely secure.

12. Data retention

We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer required, we may de-identify or securely destroy it.

13. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details in section 2. We may need to verify your identity before processing your request. We will respond within a reasonable timeframe.

14. Complaints

If you have a complaint about how we handle personal information:

  1. Please contact us using the details in section 2 with sufficient information so we can investigate.

  2. We will acknowledge and respond within a reasonable time.

  3. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Third-party websites and platforms

Our website or communications may contain links to third-party websites or platforms. Those third parties handle personal information in accordance with their own policies. We encourage you to review their privacy policies before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website. The “Last updated” date will be revised accordingly.